Jira Service Management

{"xsrfToken":"3c4582597152bb29a1ebd619b43e757d75bae8df_lout","branding":{"id":"4","key":"aabtk","name":"Asesoría agrológica","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#689ade","headerLinkHoverBGColor":"#689ade","headerBadgeColor":"#689ade"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e1219f5d-e3a6-48bb-b14a-442853c2ddf9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYTZiYjIyNS03ZTEzLTQzYjEtOGZmZC02NGYwMmY1MDdlODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUxMjE5ZjVkLWUzYTYtNDhiYi1iMTRhLTQ0Mjg1M2MyZGRmOSI6WyJyZWFkIl19LCJleHAiOjE3MzM4NjA5NTIsIm5iZiI6MTczMzg2MDM1Mn0.HUXFLsL5yXKfWi8JDBfC5HeZOpfgBW8-6y-vGBISpQA&client=aa6bb225-7e13-43b1-8ffd-64f02f507e89&mode=fit","logoId":"e1219f5d-e3a6-48bb-b14a-442853c2ddf9","isLogoAvailable":true,"helpCenterTitle":"Te damos la bienvenida","sharedPortalName":"Centro de ayuda Bioteksa®","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Te damos la bienvenida","sharedPortalName":"Centro de ayuda Bioteksa®","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Te damos la bienvenida","sharedPortalName":"Centro de Ayuda Bioteksa®","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#004990","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/804a6a59-6894-491c-8b43-9316f9d8f038/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYTZiYjIyNS03ZTEzLTQzYjEtOGZmZC02NGYwMmY1MDdlODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgwNGE2YTU5LTY4OTQtNDkxYy04YjQzLTkzMTZmOWQ4ZjAzOCI6WyJyZWFkIl19LCJleHAiOjE3MzM4NjA5NTIsIm5iZiI6MTczMzg2MDM1Mn0.VvWL7EQdf-dUNV2tyTy01VUHnCl-4FhPDuCblZOrLS8&client=aa6bb225-7e13-43b1-8ffd-64f02f507e89&height=300&mode=fit","bannerMediaApiFileId":"804a6a59-6894-491c-8b43-9316f9d8f038","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"aabtk","projectId":10003,"serviceDeskId":4,"name":"Asesoría agrológica","description":"¿Necesitas asesoría para tus cultivos? ¡Agenda una vista a campo aquí! Con gusto te atenderemos.","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"15","name":"Solicita asistencia para tu cultivo","descriptionHtml":"Llena el formulario con tus datos y te contactaremos lo antes posible","callToAction":"Solicita asistencia para tu cultivo","introHtml":"¿Quisieras que uno de nuestros expertos te ayude en un plan de trabajo? ¡Llena este formulario y te contactaremos!","icon":10547,"iconUrl":"https://bioteksa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[4],"key":""},{"id":"20","name":"Informar de un error","descriptionHtml":"","callToAction":"Informar de un error","introHtml":"Cuéntanos que problemas estás teniendo.","icon":10545,"iconUrl":"https://bioteksa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"18","name":"Otras preguntas","descriptionHtml":"","callToAction":"Otras preguntas","introHtml":"¿No ves lo que estás buscando? Elige esta opción y te ayudaremos.","icon":10549,"iconUrl":"https://bioteksa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"22","name":"Proponer mejoras","descriptionHtml":"","callToAction":"Proponer mejoras","introHtml":"¿Ves algo que podamos hacer mejor? Somos todo oídos.","icon":10539,"iconUrl":"https://bioteksa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"19","name":"Solicitud enviada por correo electrónico","descriptionHtml":"","callToAction":"Solicitud enviada por correo electrónico","introHtml":"Solicitud recibida desde tu canal de asistencia por correo electrónico.","icon":10527,"iconUrl":"https://bioteksa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"21","name":"Sugerir una nueva característica","descriptionHtml":"","callToAction":"Sugerir una nueva característica","introHtml":"Haznos saber cual es tu idea para una nueva característica.","icon":10535,"iconUrl":"https://bioteksa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e9cde3af-55a7-335b-b1d9-65ee79c6bfc3","appLinkName":"System Confluence","appLinkUrl":"https://bioteksa.atlassian.net/wiki","spaceKey":"AABTK","spaceName":"Asesoría agrológica","spaceUrl":"https://bioteksa.atlassian.net/wiki/spaces/AABTK","isServer":false},"labels":[],"projectKey":"AABTK","serviceDeskId":4,"kbLinkDomainURLs":["https://bioteksa.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AABTK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYTZiYjIyNS03ZTEzLTQzYjEtOGZmZC02NGYwMmY1MDdlODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM4NjE1NTIsIm5iZiI6MTczMzg2MDM1Mn0.WAd7WhaxHz4oAk5n5G2fkIEg30XG5Fpj-ZoHi-8R1XY","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"aa6bb225-7e13-43b1-8ffd-64f02f507e89","tokenDurationInMins":20}},"reqCreate":{"id":15,"projectId":10003,"form":{"name":"Solicita asistencia para tu cultivo","descriptionHtml":"Llena el formulario con tus datos y te contactaremos lo antes posible","callToAction":"Solicita asistencia para tu cultivo","intro":"¿Quisieras que uno de nuestros expertos te ayude en un plan de trabajo? ¡Llena este formulario y te contactaremos!","instructions":"Llena el formulario con tus datos y te contactaremos lo antes posible","icon":10547,"iconUrl":"https://bioteksa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/15","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/15","calendarParams":{"firstDay":0,"date":"2024-12-10T13:52:33-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e9cde3af-55a7-335b-b1d9-65ee79c6bfc3","appLinkName":"System Confluence","appLinkUrl":"https://bioteksa.atlassian.net/wiki","spaceKey":"AABTK","spaceName":"Asesoría agrológica","spaceUrl":"https://bioteksa.atlassian.net/wiki/spaces/AABTK","isServer":false},"labels":[],"projectKey":"AABTK","serviceDeskId":4,"kbLinkDomainURLs":["https://bioteksa.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYTZiYjIyNS03ZTEzLTQzYjEtOGZmZC02NGYwMmY1MDdlODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM4NjE1NTMsIm5iZiI6MTczMzg2MDM1M30.fV0j_Rk24adD4cglxjrGi5FfjEIQpCZMT-gkeUyG-ec","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"aa6bb225-7e13-43b1-8ffd-64f02f507e89","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2024-03-24T10:40:31.459562220Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[15],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Solicitud de asesoría","submit":{"lock":false,"pdf":true},"language":"es","templateFormUuid":"2eed5d8f-fc85-461c-8b79-6d4dbef8cee2"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"e27205d9-3c03-4086-927f-e442f1eac392"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":4},"layout":"default","localId":"a126f4dc-7b50-45a2-8020-b6ef0aedb85e"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":13},"layout":"default","localId":"ecd1e9ad-1087-4ef9-9165-52cae7fd5bd9"}},{"type":"rule"},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"Datos de su cultivo"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":15},"layout":"default","localId":"20110eea-e9a5-4c82-af8d-61fbc3d7783e"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":9},"layout":"default","localId":"1ea1c9a2-e9b9-4db7-9171-452fb0592914"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":14},"layout":"default","localId":"61013104-bfb4-4d20-857f-e48eba7984d7"}}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"no","label":"Teléfono","description":"Proporciona un teléfono para poder contactarte y agendar la visita","validation":{"rq":true,"wh":true},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"13":{"type":"cs","label":"Método preferido de contacto","description":"Seleccione el medio por el que preferiría que nos contactemos con usted","validation":{"rq":true},"choices":[{"id":"1","label":"Llamada telefónica","other":false},{"id":"2","label":"Correo","other":false},{"id":"3","label":"Whatsapp","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"1":{"type":"tl","label":"Nombre","description":"Escribe tu nombre aquí","validation":{"rq":true},"jiraField":"summary","defaultAnswer":{"text":""},"questionKey":""},"14":{"type":"pg","label":"Descripción de la situación","description":"Describa en general qué le gustaría trabajar en su cultivo o las metas que quisiera lograr.","validation":{"rq":true},"jiraField":"description","questionKey":""},"15":{"type":"cd","label":"Ubicación del cultivo","description":"Por favor selecciona en qué estado se encuentra tu cultivo","validation":{"rq":true},"choices":[{"id":"1","label":"","other":false},{"id":"5","label":"Baja California","other":false},{"id":"19","label":"Baja","other":false},{"id":"2","label":"Chihuahua","other":false},{"id":"4","label":"Coahuila","other":false},{"id":"14","label":"Colima","other":false},{"id":"3","label":"Durango","other":false},{"id":"16","label":"Estado de México","other":false},{"id":"12","label":"Guanajuato","other":false},{"id":"11","label":"Jalisco","other":false},{"id":"13","label":"Michoacán","other":false},{"id":"15","label":"Morelos","other":false},{"id":"17","label":"Puebla","other":false},{"id":"8","label":"San Luis Potosí","other":false},{"id":"7","label":"Sinaloa","other":false},{"id":"6","label":"Sonora","other":false},{"id":"9","label":"Tamaulipas","other":false},{"id":"18","label":"Veracruz","other":false},{"id":"10","label":"Zacatecas","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"9":{"type":"cl","label":"Tipo de cultivo","description":"Por favor selecciona los tipos de cultivos para los que te gustaría recibir asistencia","validation":{"rq":true},"choices":[{"id":"21","label":"Aguacate","other":false},{"id":"16","label":"Ajo","other":false},{"id":"20","label":"Arándano","other":false},{"id":"23","label":"Banano","other":false},{"id":"4","label":"Cebolla","other":false},{"id":"6","label":"Chile","other":false},{"id":"19","label":"Cítricos","other":false},{"id":"25","label":"Crisantemos","other":false},{"id":"17","label":"Crucíferas","other":false},{"id":"13","label":"Espárrago","other":false},{"id":"11","label":"Frambuesa","other":false},{"id":"12","label":"Fresa","other":false},{"id":"18","label":"Lechuga","other":false},{"id":"26","label":"Limón","other":false},{"id":"2","label":"Maíz","other":false},{"id":"10","label":"Manzana","other":false},{"id":"3","label":"Melón","other":false},{"id":"1","label":"Nogal","other":false},{"id":"9","label":"Papa","other":false},{"id":"22","label":"Papaya","other":false},{"id":"7","label":"Pepino","other":false},{"id":"8","label":"Pimiento","other":false},{"id":"28","label":"Piña","other":false},{"id":"24","label":"Rosas","other":false},{"id":"5","label":"Tomate","other":false},{"id":"15","label":"Tomatillo","other":false},{"id":"14","label":"Uva","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""}}},"uuid":"2eed5d8f-fc85-461c-8b79-6d4dbef8cee2"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2024-03-24T10:40:31.459562220Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[15],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Solicitud de asesoría","submit":{"lock":false,"pdf":true},"language":"es","templateFormUuid":"2eed5d8f-fc85-461c-8b79-6d4dbef8cee2"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"e27205d9-3c03-4086-927f-e442f1eac392"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":4},"layout":"default","localId":"a126f4dc-7b50-45a2-8020-b6ef0aedb85e"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":13},"layout":"default","localId":"ecd1e9ad-1087-4ef9-9165-52cae7fd5bd9"}},{"type":"rule"},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"Datos de su cultivo"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":15},"layout":"default","localId":"20110eea-e9a5-4c82-af8d-61fbc3d7783e"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":9},"layout":"default","localId":"1ea1c9a2-e9b9-4db7-9171-452fb0592914"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":14},"layout":"default","localId":"61013104-bfb4-4d20-857f-e48eba7984d7"}}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"no","label":"Teléfono","description":"Proporciona un teléfono para poder contactarte y agendar la visita","validation":{"rq":true,"wh":true},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"13":{"type":"cs","label":"Método preferido de contacto","description":"Seleccione el medio por el que preferiría que nos contactemos con usted","validation":{"rq":true},"choices":[{"id":"1","label":"Llamada telefónica","other":false},{"id":"2","label":"Correo","other":false},{"id":"3","label":"Whatsapp","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"1":{"type":"tl","label":"Nombre","description":"Escribe tu nombre aquí","validation":{"rq":true},"jiraField":"summary","defaultAnswer":{"text":""},"questionKey":""},"14":{"type":"pg","label":"Descripción de la situación","description":"Describa en general qué le gustaría trabajar en su cultivo o las metas que quisiera lograr.","validation":{"rq":true},"jiraField":"description","questionKey":""},"15":{"type":"cd","label":"Ubicación del cultivo","description":"Por favor selecciona en qué estado se encuentra tu cultivo","validation":{"rq":true},"choices":[{"id":"1","label":"","other":false},{"id":"5","label":"Baja California","other":false},{"id":"19","label":"Baja","other":false},{"id":"2","label":"Chihuahua","other":false},{"id":"4","label":"Coahuila","other":false},{"id":"14","label":"Colima","other":false},{"id":"3","label":"Durango","other":false},{"id":"16","label":"Estado de México","other":false},{"id":"12","label":"Guanajuato","other":false},{"id":"11","label":"Jalisco","other":false},{"id":"13","label":"Michoacán","other":false},{"id":"15","label":"Morelos","other":false},{"id":"17","label":"Puebla","other":false},{"id":"8","label":"San Luis Potosí","other":false},{"id":"7","label":"Sinaloa","other":false},{"id":"6","label":"Sonora","other":false},{"id":"9","label":"Tamaulipas","other":false},{"id":"18","label":"Veracruz","other":false},{"id":"10","label":"Zacatecas","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"9":{"type":"cl","label":"Tipo de cultivo","description":"Por favor selecciona los tipos de cultivos para los que te gustaría recibir asistencia","validation":{"rq":true},"choices":[{"id":"21","label":"Aguacate","other":false},{"id":"16","label":"Ajo","other":false},{"id":"20","label":"Arándano","other":false},{"id":"23","label":"Banano","other":false},{"id":"4","label":"Cebolla","other":false},{"id":"6","label":"Chile","other":false},{"id":"19","label":"Cítricos","other":false},{"id":"25","label":"Crisantemos","other":false},{"id":"17","label":"Crucíferas","other":false},{"id":"13","label":"Espárrago","other":false},{"id":"11","label":"Frambuesa","other":false},{"id":"12","label":"Fresa","other":false},{"id":"18","label":"Lechuga","other":false},{"id":"26","label":"Limón","other":false},{"id":"2","label":"Maíz","other":false},{"id":"10","label":"Manzana","other":false},{"id":"3","label":"Melón","other":false},{"id":"1","label":"Nogal","other":false},{"id":"9","label":"Papa","other":false},{"id":"22","label":"Papaya","other":false},{"id":"7","label":"Pepino","other":false},{"id":"8","label":"Pimiento","other":false},{"id":"28","label":"Piña","other":false},{"id":"24","label":"Rosas","other":false},{"id":"5","label":"Tomate","other":false},{"id":"15","label":"Tomatillo","other":false},{"id":"14","label":"Uva","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""}}},"uuid":"2eed5d8f-fc85-461c-8b79-6d4dbef8cee2"},"linkedJiraFields":["summary","description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}